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You'll find firstnumber's most common questions answered below. If you still have a question please feel free to get on touch.

Get in touch with Firstnumber on 0333 321 8708 (9am - 6pm, 5 days a week) or email us at help@firstnumber.co.uk

Firstnumber - First for cheap international calls

First Number is an 'instant dial' service, you don't need an account, you just dial an access number and away you go. It lets you make cheap international calls from anywhere in the UK to hundreds of countries worldwide.

How do I use First Number?

Simply search for the country you want to phone and find the cheap call access number for that country. You can then make your cheap international call immediately by dialling this country access number followed by the country code, for example 0092 for cheap calls to Pakistan and then the phone number you want to call. It's as easy as that.

Can I make cheap calls from a payphone?

Yes.

Can I make cheap international calls from my mobile phone?

Yes. You can make cheap international calls from a mobile phone.

If my mobile phone provider gives me free minutes to national numbers, will I be charged when I use First Number?

Call your mobile service provider and ask them whether our mobile access number i.e. 07744 939700 is allowed within your FREE minutes.

Are there any subscription or registration fees?

No, absolutely not. There is no account to open, no extra charges, no other bill to pay and you don't need a credit card either. We offer cheap calls instantly.

How am I billed for these cheap calls?

From the 1st of July 2015 Ofcom has regulated charges to dialthrough access numbers and they will be split into two parts for clarity.

The 'Access Charge' - this is how much your phone company (E.g. BT, Talk Talk, Virgin etc) will charge you per minute for making the call to any 08/09 access numbers.

The 'Service Charge' - this is the charge that is set by Wavecrest UK Ltd as the provider of the cheap calls dialthrough service.

The sum of the 'Access Charge' and 'Service Charge' is the total cost of the call and will be detailed on your bill - your service provider will make the distinction between the two charges. Some providers, e.g. BT, may include calls to 08/09 access numbers in your tariff or they may charge peak and off-peak rates to call any 08/09 access numbers. Call charges to access numbers will vary by provider, so if in doubt please check with them first by contacting your landline provider's customer service department. You are billed from the time that they are connected to the service, if the call is not answered or an engaged tone is heard hang up. You must obtain bill payers permission.

With the Firstnumber service, you only pay when you call one of our cheap call access numbers. Your service provider will bill you, not us. For example, if you make a five minute cheap call to Australia using our service from a BT phone, it will cost you 18p. The next BT bill you receive will contain a call to Firstnumber's 0844 number, for a duration of 5 minutes and a charge of 18p, with no charges by us.

Is the service billed per minute?

You'll be billed depending on what your current provider tariff says. Don't forget, we don't bill you for our service, your current provider does.

Are there peak and off-peak rates with First Number?

No, it's the same cheap call rate no matter what time of day or night it is.

Am I still charged when my call is unanswered or the line is engaged?

Yes, as your service provider bills you for calling our cheap call access number you will still be charged if the person you are calling doesn’t answer or if the line is engaged.

Does First Number charge the person I am calling as well?

No, only you’ll be charged by your service provider for calling one of our cheap call access numbers.

Is the quality of the international calls good?

Yes, it's excellent; regardless of whether you're using our cheap calls to Canada or cheap calls to Poland, your international call will sound just like any other call that you make.

Why does it sometimes take a long time to connect my call?

When calling some of the more remote countries you may encounter a slight delay, this is normally due to the local telecommunications infrastructure in the country you are calling.

Where can I find a list of the charges for each country?

You can search our website by selecting the country you'd like to make a cheap call to from our cheap international calls page.

What access number should I use to call a UK mobile phone abroad?

When calling a UK mobile that is roaming overseas you should use the normal access number for the country they are in. Please be aware that the person receiving the call with be charged by their service provider as they normally would be while roaming.

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    Students Increasingly ‘Addicted’ to Their Mobile Phones, Warns Study

    A recent study carried out by researchers from Baylor University found that female college students spent upwards of ten hours a day on their phones. The study also showed that 60% of students admitting to being addicted to the technology. "As cell phone functions increase, addictions to this seemingly indispensable ...

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